As anyone who’s ever bought real estate knows, the escrow process can bog down an otherwise smooth transaction. Not so with Hiromi Uto at the helm.

Hiromi has served as Escrow Officer at Fidelity Mortgage Lenders, Inc. for the past 18 years, and over that time she has turned a complex process with many moving parts into a science.

“I can complete a file in a few hours,” Hiromi says. “I know what needs to be done, and I know where everything is.”

A stickler for details, Hiromi attends to each element of the process with professionalism and consistency. She’s keenly aware of the need for accuracy in a job that hinges on making sure every “t” is crossed and every “I” is dotted, and she’s carefully honed her skills to exceed expectations.

Hiromi joined Fidelity from Fremont Investment & Loan where she served as a customer service representative for just short of 10 years. It was there that she met Fidelity’s CEO, Chuck Hershson, who was so impressed by the way she worked with clients, he recruited her.

She continues to take special pride in her ability to go above and beyond what’s required, such as when loan officers have a special request, or need urgent action.