One look at her credentials, and it’s clear that Elizabeth Tellez is fully committed to helping her clients.

The Loan Servicing Specialist holds a real estate license, a NMLS (Nationwide Mortgage Licensing System) license, and a Notary license in addition to her 20 years of loan servicing experience.

Though the credentials aren’t required for her primary duties, Elizabeth took on the additional education to better understand client needs and address their concerns as efficiently as possible.

Since she joined Fidelity Mortgage Lenders, Inc., Elizabeth has worked with borrowers to service and expedite loans and with investors to provide the information they need to make informed decisions.

She puts a priority on taking calls immediately (“I never call back. I handle any issues right away,” she says) and communicating clearly and directly.

“Fidelity is known for the ease and simplicity of its lending business model, and loan servicing is an integral part of that process,” Elizabeth says.